FAQ

1. Verified Vendor of The Doll Forum.

2. Authorized by the best sex doll brands

3. FREE & Discreet Shipping (UPS/FedEx/DHL)

4. We handle the clearance & taxes handled

5. Buy Now & Pay Later or slice payments with Klarna

6. Best customer service team

7. Money Back Guarantee: We'll refund if we make a mistake

8. We make sure you get what you paid for

Yes! We offer FREE worldwide shipping.

- Shipping time: 7-12 business days

- Production time for custom dolls: 7-14 days for a TPE doll and 15-35 days for a Silicone doll. Some silicone brands may take longer.

- In-stock Dolls will arrive in 5-10 days.

- Discreet Delivery: Encrypted order information and no product detail on the parcel.

- If you don't apply any customization on your Sex Doll, then the production time will be a bit faster.

- If you applied customization on your sex doll / torso, then the production time will take a bit longer.

- You don't have to pay any tax and we will handle the customs!

- Production will be started within 24 hours after we receive an order.

- We use either FedEx, UPS, or USPS depending on the estimated shipping time.

We offer 30 days Money Back Guarantee!

Just follow the below steps if you need to return:

1. Contact our support via info@mywonderdoll.com

2. Tell them the reason why you want to request a refund.

3. After confirming your doll is eligible to a refund, we will send you our warehouse address.

4. Then you just have to ship your doll back.

5. After we receive your returned doll, we will process the refund.

6. Your funding will arrive in 7-14 days.

7. Please make sure you fullfil the refund/return conditions. You may check our Refund Policy.

No! We provide 100% Discreet Delivery. Your order information will be encrypted and no product detail will be shown on the parcel.

Once we've reviewed and processed your order we'll hand over your package to our shipping carrier and send you the tracking number.

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

Yes. Please Check This Page

1. Normally production starts 24-48 hours after we received your order/payment.

2. The production time is usually 5-14 days for a TPE doll and 15-35 days for a Silicone doll. Since we have a lots of Irontech orders recently, the production time will be about 35 days.

3. After completion, we'll send you the photos of your doll so that you can approve the shipment.

4. Then, we'll ask the production team to arrange the shipment. The courier will pick up the doll and undergo some customs checks. This will take a few more days.

5. Finally, depending on the shipping method you selected, the doll will take 2-4 weeks for FREE Shipping or 7-10 days for Expedited Shipping to arrive at your shipping address.

6. You DON'T have to select "Expedited Shipping" if you are ordering an In-Stock Doll. She will arrive in 5-10 days with FREE Shipping.

Yes, please Visit Here.

We have the most comprehensive sex doll caring guide. As long as you follow it, your doll will last longer than the others.

You should keep her in a cool place.

We also recommend you lay her down.

Make sure she is not wearing tight or dark clothes for too long. Dark color fabrics may stain the doll's skin after prolonged contact.

1. Contacting with dark color fabrics: Dark color fabrics may stain the doll’s skin after prolonged contact.

2. Tight clothing: Clothing that contains elastic bands may leave permanent scars on your Sex Doll.

3. Sunlight: UVA & UVB may fade her skin and cause further damage.

4. Extreme temperatures: You should avoid storing your doll in an extreme hot and cold environment

5. Oil-based Lubricant: Water-based lubricant can protect her and is easy to be washed

6. Leaving the limbs widely spread: If the arms and legs are widely spread for a long period, the stress may cause tearing on her.

7. Chemicals or alcohol: This will both cause damage to her skin

8. Silicone-based Lube / OilAlcoholSolvent: All kinds of solvents (except water) like odorless mineral spirits, mineral spirits, nitro-thinner, paint thinner, and products that contain solvents like alcohol-free baby wipes (including ether and/or chlorine instead of alcohol) are harmful to your doll.

9. Products that contain vegetable oil: Including soaps, crèmes, shower gels with coconut oil, and fruity oils, etc.

10. Wet Condom

Since our sex dolls are made of PREMIUM Platinum-based Silicone, Titanium Skeleton and TPE, they will last for 5-10 years.

Of course, the actual time will be depending on her usage.

Sex Dolls are designed in a way that everyone can repair them easily.

Just contact us via info@mywonderdoll.com and we will provide repairing parts and instructions!

No! We will pay everything including tax and shipping fees for you!

The ordering process is extremely straightforward:

1. Browse our Sex Dolls on the shop page.

2. Click on the doll you like and enter the product page.

3. You will see a lot of customization options on the product page. You have to decide whether you need those options or not.

4. After adding the options / selecting the doll you like, simply click on the "Add To Cart" button and proceed to checkout.

5. Input the billing information and complete the checkout.

6. If you ordered Ready-To-Ship Wonder Doll, then you will get her in 7-10 days.

7. If you applied customization on your Wonder Doll, she will arrive in 3-6 weeks. Or, you can select Expedited Shipping for 2-3 weeks shipping.

We offer several payment methods for you:

Credit Card: Pay with your credit card.

Klarna: Split your payment up to 36 months with minimal interest!

PayPal: Checkout by a PayPal account or credit card. You don't even need a PayPal account.

Coinbase Commerce: Pay with Bitcoin, Ethereum, USD Coin, Dogecoin, Litecoin, Dai, or Bitcoin.

For more information about how you can pay less and safe, please Visit Here.

Here are what you can do if your payment is failed:

1. You hit your credit limit. Chose Klarna and split your payment into 18-24 months.

2. You input the wrong credit card or billing address info.

3. Contact your credit card company or your bank to check if there's is any problem with your credit card.

4. If you use PayPal or Klarna, contact them and ask about your account situation.

5. Contact us via info@mywonderdoll.com. We'll help you out.

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion. The reason for this is that we might have already started processing your order soon as you placed your order. You can always try to contact us at info@mywonderdoll.com.

Please be awared that custom dolls can't be refunded.

We use either FedEx, UPS or USPS depending on the estimated shipping time.

Right now we don't offer customer support by phone. We would advise live chat (if available at the time) or email.

You should expect to receive a response within a couple of hours. During busier periods (such as the holiday shopping season), please allow 24 hours for a response.